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Returns, Refunds & Exchanges

We know that despite the convenience of online shopping, it can sometimes be hard with sizing and or colours. We have done our best to offer as much information as possible within each listing, and if you need more information before purchasing please don't hesitate to contact us.

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

In theory our returns policy lasts 30 days. If 30 days have gone by since your purchase, we can’t guarantee you a refund or exchange. HOWEVER we are really reasonable people, so as long as we are still selling it in our store it should be OK. Contact us to check.

Please send returns to Rachel Hansen, PO Box 75, Masterton 5840.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within seven days.

Late or missing refunds

If you haven’t received a refund yet, do contact us to check it has gone through from our end. You should check your bank account or your credit card company, as it may take some time before your refund is officially posted.  

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

If you need to exchange an item, send us an email at info@freedomkids.co.nz.

You will be responsible for paying for your own shipping costs for returning your item. HOWEVER, we usually offer a generous credit note to cover these costs!